Terms of Service
Last updated: September 28, 2026
These Terms of Service (“Terms”) govern use of the FieldAsk SMS Google-review messaging service operated by Spencer Yonce (sole proprietor), DBA FieldAsk (“FieldAsk,” “we,” “us”). By using FieldAsk, opting into SMS, or accessing this site, you agree to these Terms and our Privacy Policy.
1. The service
FieldAsk sends transactional SMS on behalf of local service businesses (such as HVAC and plumbing shops) requesting a Google review after a completed job. Messages are not marketing blasts, cold outreach, or purchased-list campaigns.
Shared SMS number (once verified): +1 (833) 612-7847 / +18336127847.
2. Sample message
FieldAsk: Thanks for choosing {{ShopName}}. If we earned it, mind leaving a Google review? {{ReviewLink}} Reply STOP to opt out. Msg&data rates may apply.
3. Consent and opt-in
Shops may only message customers who:
- Completed a service job with that shop, and
- Consented to receive the review SMS (web form at signup or job ticket, or verbal consent at the job with written confirmation)
No cold lists. No imported lead lists. Consent is not a condition of purchasing goods or services. Message and data rates may apply. Message frequency is typically one message per completed job.
4. STOP and HELP
- Reply STOP to cancel further FieldAsk SMS messages
- Reply HELP for help
- Support: flipoutpk@gmail.com
5. Compliance hard rules
- No review incentives — FieldAsk does not offer rewards for leaving a review
- No star-gating — customers are not filtered by star rating before receiving a review request
- No happy-only filtering — FieldAsk does not suppress messages to dissatisfied customers as a policy
- Job-triggered only — messages are sent only after a completed job and with consent
6. Shop responsibilities
Shops using FieldAsk agree to:
- Obtain valid customer consent before any SMS is sent
- Provide accurate shop name, customer phone, job-completion status, and Google review link
- Not use FieldAsk for spam, phishing, or unlawful content
- Comply with TCPA, CTIA guidelines, carrier rules, and applicable privacy laws
7. Customer responsibilities
Customers who opt in confirm they are the authorized user of the phone number provided and that they understand message and data rates may apply.
8. Data we handle
FieldAsk processes shop name, customer phone number, job completion status, review link, and related consent/delivery records as described in the Privacy Policy. Purpose: send the review SMS, honor opt-outs, and maintain compliance records.
9. Disclaimer
FieldAsk is provided “as is.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee delivery of every SMS (carriers and handset conditions may affect delivery) or any particular review outcome.
10. Limitation of liability
To the fullest extent permitted by law, FieldAsk and Spencer Yonce are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from use of the service. Our total liability for any claim related to the service will not exceed the fees paid to FieldAsk for the three months preceding the claim (or $100 if no fees were paid).
11. Changes
We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after an update constitutes acceptance of the revised Terms.
12. Contact
Spencer Yonce · FieldAsk
14813 S Toledo Pl, Bixby, OK 74008, United States
flipoutpk@gmail.com